❌ "Please wait a few minutes before you try again"

What it means:

Instagram has temporarily rate-limited our server. This happens when too many requests are made in a short time.

Why it happens:

Our server runs on a cloud platform (Vercel) that shares IP addresses with many other services. Instagram's anti-bot systems detect this and apply stricter limits compared to regular home internet connections.

Solutions:

• Wait 5-10 minutes and try again
• Try a different Instagram post URL
• Come back later - rate limits reset over time

🔌 "Cannot connect to backend server"

What it means:

The tool couldn't reach our server to process your request.

Possible causes:

• Your internet connection is down
• The server is temporarily offline for maintenance
• A firewall or browser extension is blocking the request

Solutions:

• Check your internet connection
• Try disabling ad blockers or privacy extensions
• Wait a few minutes and try again

🔒 "No media found in post"

What it means:

The tool couldn't find any images or videos in the Instagram post.

Possible causes:

• The post is private or has been deleted
• The URL is incorrect or incomplete
• The post contains only text or polls (no media)
• The account is private and you need to be logged in to view it

Solutions:

• Verify the URL is correct (should look like: instagram.com/p/ABC123...)
• Make sure the post is public
• Try a different post

⚠️ "Invalid Instagram URL"

What it means:

The URL format isn't recognized as a valid Instagram post or reel.

Correct URL formats:

• https://www.instagram.com/p/SHORTCODE/
• https://www.instagram.com/reel/SHORTCODE/
• https://instagram.com/p/SHORTCODE/

Not supported:

• Profile URLs (instagram.com/username)
• Story URLs
• IGTV URLs (old format)

💡 Tips for Best Results

• Use public posts: Private accounts cannot be accessed
• Be patient: If you see a rate limit error, wait a few minutes
• Select images: Click on images to select which ones to download
• Downloads: Files save directly to your default download folder

📧 Still Need Help?

If you're experiencing issues not covered here, please visit our Feedback Page to report the problem.